Privacy Policy

Last updated: June 23, 2026

Auralys operates this store and website, including all information, content, features, tools, products, and related services, to provide you, as a customer, with a personalized shopping experience (hereinafter the “Services”). Auralys is a Shopify-powered store, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access the Services, use them, make a purchase or any other transaction, or when you communicate with us by any other means. In case of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms of collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or rendered unidentifiable, so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:

  • Contact information including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Your communications with us including information you include in your communications with us, for example, when you send a customer service inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information about your interaction with the Services, including how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically via the Services including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we use them to implement certain technologies and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

  • Provide, customize, and improve the Services. We use your personal information to provide you with the Services, including to fulfill our contract with you, process your payments, process your orders, remember your preferences and items of interest to you, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange shipments, facilitate any returns and exchanges, allow you to post reviews, and create a personalized shopping experience, for example, by recommending products related to your purchases.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, for example, to send you marketing, advertising, and promotional communications via email, SMS, or postal mail, and to show you online advertisements about products or services on the Services or on other websites.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or intervene in cases of fraudulent, illegal, harmful, or malicious activity, protect public safety, and secure our services.
  • Communicate with you. We use your personal information to provide you with customer service, respond to your inquiries, offer you effective services, and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal proceedings, as well as to enforce our terms or policies, or investigate potential violations thereof.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, service providers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, processing, and shipping).
  • With business and marketing partners to provide you with marketing services and targeted advertising.
  • When you instruct us, make a request, or otherwise consent to the disclosure of certain information to third parties.
  • With our affiliates or more generally within our group of companies.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. For more information on Shopify's use of your personal information and your rights, you can consult Shopify's Consumer Privacy Policy. Depending on your place of residence, you can exercise certain rights related to your personal information here.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, we recommend that you review their privacy and security policies, as well as their other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of these sites.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion.

Security and Retention of Your Information

Please note that no security measure is perfect or infallible, and we cannot guarantee "perfect security." We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

The retention period for your personal information depends on various factors, such as the need to retain this information to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes, or enforce any other applicable agreement or policy.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information:

  • Right of access/right to information. You may have the right to request access to the personal information we hold about you.
  • Right to erasure. You may have the right to request the deletion of the personal information we hold about you.
  • Right to rectification. You may have the right to request the correction of inaccurate personal information we hold about you.
  • Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party.
  • Communication preference management. You can opt out of receiving our promotional emails at any time by using the unsubscribe option included in our emails.

If you reside in the United Kingdom or the European Economic Area, you may also exercise the following rights:

  • Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
  • Withdrawal of consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent.

For more information about your rights, you can visit https://privacy.shopify.com/fr.

Complaints

If you wish to file a complaint about our processing of your personal information, please contact us using the contact details provided below. For the EEA, you can find a list of supervisory authorities responsible for data protection here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses, unless the data transfer is made to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, particularly to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will publish the revised Privacy Policy on this website and update the "Last updated" date.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at 06 70 10 35 45, email us at contact@ad-assist.com or contact us at 210 route de Montégut Lauragais, 31540 ROUMENS, France. For the purposes of applicable data protection law, we are the data controller of your personal information.